Refund Policy

Effective Date: 12-November-2023

Thank you for choosing Official Breeze Canna. This Privacy Policy is designed to inform you about the collection, use, and disclosure of personal information we receive from users of our website.

Refund Eligibility

We offer refunds for products that are damaged, defective, or significantly different from what was described on our website. To be eligible for a refund, you must contact our customer service within [number of days] days of receiving the product. You will be required to provide proof of the issue, which may include photographs or a detailed description of the problem.

Refund Process

Once your refund request is received and approved, we will initiate the refund to your original method of payment. The time it takes for the refund to be processed may vary depending on your payment provider. Please allow a reasonable processing time before the refund is reflected in your account.

Return Shipping

If a product needs to be returned for a refund, the customer may be responsible for the return shipping costs unless the product is being returned due to an error on our part or if the product is confirmed to be defective. We recommend using a trackable shipping service or purchasing shipping insurance for your returns.

Non-Refundable Items

Certain items are not eligible for refunds, such as gift cards or downloadable software products. Additionally, products that have been used, altered, or damaged by the customer may not be eligible for a refund.

Cancellation of Orders

Orders that have already been shipped cannot be canceled. Please refer to our Return Policy for instructions on returning an item after it has been delivered.

Refund Exceptions

In some cases, we may offer alternatives to refunds, such as replacement products or store credit. We reserve the right to assess each situation on a case-by-case basis.

Contact Us

If you have any questions or concerns about our Refunds Policy, please contact us at [insert contact information]. Our customer service team is available to assist you and provide further guidance.

By making a purchase on our website, you agree to the terms outlined in this Refunds Policy. We reserve the right to modify this policy at any time. In the event of significant changes, we will notify you by updating the effective date at the top of this policy.

Scroll to Top